FAQ's

We currently ship across India. More locations will be added soon.

Orders are usually processed within 24–48 hours and delivered within 3–7 business days, depending on your location.

Once your order is shipped, you’ll receive a tracking link via SMS or email to follow your delivery in real time.

Shipping charges, if any, will be clearly shown at checkout before you complete your purchase.

At the moment, we offer standard delivery. Express shipping options may be introduced in select cities soon.

Occasional delays may occur due to weather, high demand, or courier issues. If your order takes longer than expected, our support team will be happy to assist you.

Due to the nature of personal care products, we do not accept returns once the product has been opened or used.

Yes. Unopened, unused products in their original packaging may be eligible for return within 7 days of delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or refund after verification.

To start a return request, email us at support@amoza.in with your order number and details. Our team will guide you through the next steps.

Once your return is approved and the product is received, refunds are processed within 5–7 business days to your original payment method.

At the moment, we do not offer direct exchanges. You may place a new order once your return is processed.

We accept all major credit cards, debit cards, UPI, net banking, and other secure online payment options available at checkout.

Yes. All payments are processed through secure, encrypted payment gateways to ensure your information stays protected.

Cash on Delivery availability may vary by location and order value. If available, it will appear as an option during checkout.

If your payment fails but the amount is debited, it is usually refunded automatically by your bank within 3–5 business days. If not, please contact us with your transaction details.

Enter your promo code at checkout before completing payment. The discount will be applied instantly if the code is valid.

Yes. Amoza products are designed to suit a wide range of hair types and textures. Each product is formulated to address specific hair needs—such as bounce, softness, or elasticity.

Yes. Amoza products are safe to use on coloured, treated, and chemically processed hair.

Yes. Our shampoos and conditioners are gentle enough for regular use. Hair masks can be used 1–2 times a week or as needed.

Amoza focuses on clean, effective formulations. We avoid unnecessary harsh ingredients and prioritize hair health and performance.

Yes. The Bounce range is specially designed for curly and wavy hair, helping enhance definition, softness, and natural movement.

Most users notice improved texture and manageability within a few washes. Consistent use delivers better long-term results.

No. You can place an order as a guest. However, creating an account allows you to track orders, save addresses, and manage subscriptions easily.

Click on “Sign Up” on our website and register using your email address or mobile number. It takes just a few moments.

With an Amoza account, you can:

• Track your orders
• Save delivery addresses
• View order history
• Manage subscriptions
• Receive early access to offers and launches

Subscriptions allow you to receive your favourite Amoza products at regular intervals without reordering each time. You can choose the frequency that suits you.

Subscription benefits, including discounts or exclusive perks, will be clearly mentioned on the product page if available.

Yes. Subscriptions can be cancelled at any time with no additional charges.

Yes. We take data privacy seriously and protect your information using secure systems and encryption.

You can reach us by emailing support@amoza.in. Our team will get back to you as soon as possible.

Our support team is available Monday to Saturday, 10 AM – 6 PM (IST), excluding public holidays.

We aim to respond to all queries within 24–48 business hours.

For order-related queries, please email us with your order number for quicker assistance.

Yes. If you need help choosing the right product for your hair type or routine, our team will be happy to assist.

Yes. For collaborations, partnerships, or business-related enquiries, please email us at collaborations@amoza.in.