Refund policy

AMOZA RETURN & REFUND POLICY

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be:

  • In the same condition in which you received it

  • Unused and unopened

  • In its original packaging

  • Accompanied by the original receipt or valid proof of purchase

To initiate a return, please contact us at hello@amozacare.com.

If your return is approved, we will provide you with return instructions and, where applicable, a return shipping label. Items returned without prior approval will not be accepted.

Please send approved returns to:

OMNIGEN LABS PRIVATE LIMITED
Second Floor, No. 18/1, Model House Cross Road
S Kariyappa Road, Basavanagudi
Bengaluru, Karnataka 560004

DAMAGES & ISSUES

Please inspect your order as soon as you receive it.

If you receive a product that is damaged, defective, incorrect, or otherwise has an issue, please contact us immediately at hello@amozacare.com with your order details and relevant photographs. We will review the issue and determine the appropriate resolution.

NON-RETURNABLE ITEMS

Due to the nature of our products and for hygiene and safety reasons, opened or used hair care products cannot be returned.

Returns are also not accepted for:

  • Products purchased during a sale or promotional offer

  • Gift cards

  • Products that have been opened, used, altered, or damaged after delivery

  • Products purchased from unauthorized sellers

If you are unsure whether your purchase qualifies for a return, please contact us before sending the product back.

EXCHANGES

We offer a 7-day exchange policy, which means you have 7 days from the date of delivery to request an exchange.

To be eligible for an exchange, the product must be unused, unopened, in its original packaging, and in the same condition in which you received it. You will also need to provide your receipt or valid proof of purchase.

To request an exchange, please contact us at hello@amozacare.com or message us on WhatsApp at +91 63662 25093.

REFUNDS

Once we receive your returned item, it will be inspected.

We will notify you whether your refund has been approved or declined.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

hello@amozacare.com or message us on WhatsApp at +91 63662 25093.